Return Policy

Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with us. We aim to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging
• The return request must be made within [7–14 days] of receiving your order
• Proof of purchase (order confirmation or receipt) is required

Items that are used, damaged, or not in original condition may not be eligible for return.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method
• Processing time may take 5–10 business days, depending on your bank or payment provider

3. Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used products
• Sale or discounted items (unless defective)
• Gift cards or promotional items

4. Late or Missing Refunds

If you have not received your refund:

• First, check your bank account again
• Then contact your bank or payment provider (processing delays may occur)
• If the issue persists, contact our support team

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us immediately after receiving your order.

6. Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.

7. Order Cancellation

Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled but may be returned according to this policy.

8. Contact Us

If you have any questions regarding refunds or returns, please contact our customer support team through our store’s contact page or email.